General FAQ

Where are You Located?

  • Our homebase is in Ohiopyle, PA! We primarily service the Laurel Highlands and Pittsburgh region but are open to traveling outside these areas including WV and MD.

What Payment Methods do You Accept?

  • We accept cash, Venmo, and PayPal

  • Full payment is due for anything under $100; anything over $100 requires a 50% non-refundable deposit to book.

  • Your remaining balance is due 1 week before the event or event will be cancelled with no credit/refund.

What Time is Set-Up and Pick-Up?

  • Inflatable Rentals and Rental Furniture: We deliver and set up the hour before your event. 

  • Inflatables, Balloons & Backdrops, & Event Styling: We deliver and set up 2-3 hrs before your event.

    • Additional time may be required dependent on size of event being inflated and honestly we prefer to be there as early as possible to ensure that everything is to your liking before your event!

  • Pick up: is scheduled at the end of your event for the inflatable and picnic rentals. All other rentals will be picked up the following day. We ask that you prepare the items for pick-up as instructed in your rental contacts.

    • If a different delivery/pick up time is needed for any reason, please let us know and we will do our best to accommodate.

What if Damage Happens to the Inflatable, Backdrop, or Rental While I am Renting It?

  • We inspect our inflatables and rentals before and after each event for damage. If there is damage beyond repair, you will be contacted via email and invoiced accordingly.

  • Damage not only affects the running of our business, but other events as well, so please be sure to read the contract and know that every situation is different. Invoices will vary depending on the damage done.

Where do you deliver and what are the fees?

  • Delivery is free within a 15 mile radius of Ohiopyle, PA if the turnpike is not used. We charge mileage of $.65 over 30 miles + turnpike fees if applicable. Please contact us and we will provide you with a quote.

Frequently Asked Questions

We don’t want you to have to wait a second longer to get your party started so, we’ve gone ahead and answered some of the questions we know you already have!

Picnic FAQ

Where Can I Have My Picnic?

  • We LOVE a backyard style picnic and wholly believe that adding a luxury picnic to your next dinner party is an amazing idea. If you’re looking to picnic outside your own backyard let us know the general area you wish to picnic, and we can collaborate with you to help to find the perfect space!

Why Should I Have a Luxury Picnic?

  • We firmly believe that life’s too short for boring parties and what’s more fun than a themed picnic party with your besties? Our picnics are the perfect way to celebrate bachelorette parties, wedding showers, baby showers, birthdays, solstice parties, or just a way to elevate your next dinner party!

Do You Supply Food?

  • Wild Roots Events does not offer food options currently. If you’re picnicking in your own backyard, you’re more than welcome to cook your own food or if picnicking at an outside location, you can choose to pack your own picnic. In either case, be sure to ask us about our trusted list of vendors who can provide you with food for your day!

Can I Bring Alcohol?

  • Wild Roots Events is not responsible or liable for what drinks our clients bring to their picnics. It is the responsibility of the renter to be aware of the open alcohol laws in the are they choose to have the picnic. Upon making a reservation, you will automatically agree to these terms.

Do You Only Set Up in Backyards?

  • We can set up almost everywhere as long as it is in a public location. if it is privately owned you will need to have permission by the owner. We do have pop-up picnics at private locations. Please check out our pop-up picnic schedule!

Can I Step Away from My Picnic or Leave My Picnic Early If Picnicking at a Public Location?

  • During your picnic experience you are responsible for all of our picnic items, therefore we do not recommend stepping away. If you need to leave early, please let us know ASAP so that we can be there to clean up!

How Long Does My Picnic Last?

  • Our picnics last 2-hours and you have the option to add on additional time at $50/hour. We will arrive about an hour before your event to begin setup and will text you 20 minutes before we are set to arrive for pickup. Our Grab and Go Luxury Picnic is a 3 hour rental.

How Do I Book?

  1. Reach out via our Request A Quote page, select your interest and theme. Let us know your location, picnic date, and any addons!

  2. We require a 50% non-refundable (but transferable) deposit + a signed contract to secure your picnic.

  3. You will pay your remaining balance 1 week before your picnic.

What Happens if There is Bad Weather?

  • In the chance of bad weather, you can choose to move your party inside or reschedule your picnic. There is no fee for rescheduling your picnic.

Can I Reschedule My Picnic?

  • You can reschedule without cost up to 72 hours before your picnic. If you rescheduled within 72 hours of you picnic for any reason besides weather, you will be charged a $50 rescheduling fee. Your rescheduled picnic must be within 60 days of your originally scheduled picnic.

Can I Cancel My Picnic?

  • We offer free cancellations within 48 hours of booking. After that timeframe, your 20% deposit is non-refundable. You always have the option of rescheduling your picnic within 60 days of your originally scheduled picnic.

How is Everything Cleaned and Sanitized:

  • We ask that you dispose of all garbage, drinks, and food remaining on your plates, but then we take it from there. At the end of your event, we place all used dishware, cups, utensils into a wash bin and all textiles (pillow cases, napkins, table runners) into a laundry bag. We wash and launder these items. When setting up plates and utensils we wear gloves!

What Happens if We Break Something or Something Gets Stained?

  • We trust you will take care of our items as if they were your own while your picnic event is happening. If any items are damaged or missing, you will be subject to pay for the cost of the items. Small spillages such as water or non-staining items may not incur in a fee. However, you may be billed for any dry cleaning costs if required.

Modern Bounce House FAQ

What Comes with My Inflatable Rental?

  • 75ft extension cord

  • Blower

  • Rules sign

  • Sandbags (indoor) or stakes (outdoor). Inflatables MUST be staked into the ground for proper safety measures to apply and must not be placed or removed by anyone other than the Wild Roots Events Team!

What if the Weather Goes South on the Day of My Event?

  • If it rains or is too windy on the day of your event, your payment will be credited to another day of your choosing within 90 days from the original event date. This is to ensure the safety of you and your guests.

    • Please note October-April inflatable rentals must be indoors due to unpredictable weather.

Is Your Bounce House Cleaned Before Delivery?

  • Our rentals are cleaned and sanitized after every event to ensure they are ready to offer as much fun as possible at yours.

  • We use gloves when setting up glasses, plates, flatware, etc.

How Can I book a Bounce House Rental?

  • Click on the “Request A Quote” tab in the navigation bar to tell us more about your event. Check all of the boxes you wish you get a quote for and we will get back to you within 24 hours!

Where Can You Set Up Inflatables/Bounce House?

  • We can set up on any surface besides rocks, gravel, or dirt.

  • Under no circumstances will we set-up when it is raining, or when there are high gusts of wind. If this happens on the day of your event, your payment will be credited to another day of your choosing within 90 days from the original event date. This is to ensure the safety of you and your guests.

Tiny Tent Sleepover & Bounce + Picnic Party FAQ

How Do I Request a Custom Themed Party?

  • We have 2 Tiny Tent Sleepover theme: Woodland Fairy and Camp Wild Roots and 3 Bounce & Picnic Party Themes: Two Tough/Construction Party, Woodland Fairy Party, and Camp Wild Roots Party, however we gladly accept orders for custom themes. We LOVE a custom theme! The price of your custom theme will depend on how extensive your theme request is. Please fill out our Request a Quote form and send any inspiration pictures to our email wildrootseventspa@gmail.com  . This will give us all the information we need to create a custom quote for you!

How is Everything Cleaned and Sanitized:

  • At the end of your event, we request that you dispose of all trash, food, and drinks. Once we arrive will we take all plates, utensils, cups and place them into dish tubs. We place all linens & textiles into laundry bags. These items are then washed and sanitized back at our headquarters. The bounce house is cleaned and sanitized in-between each use, as well as all other rentals. Gloves are worn when setting up any dishware, utensils, or cups.

 

Balloon Garland and Installation FAQ

How Many Colors Can I Request to Use in My Garland?

  • Our garlands are priced using up to 4 colors in your design. If you would like additional colors, no problem, but it will be at an added cost!

What is the Difference Between the Basic and the Mega Balloon Garlands?

  • Our basic garland uses 3 balloon sizes in 3 different colors, and our mega garland uses 4 balloon sizes in 3 different colors. You can request additional colors at an additional cost.

How is my Balloon Garland Priced?

  • Our Basic Garlands are priced at $15 per foot and our Mega Garlands are priced at $18 per foot. Each garland (besides our Grab and Go and Number Stacks) are constructed with a spine of balloons the length you requested. For example, if you requested a 6 ft. garland the spine would be $90 (6x15). We then add layering to the spine to create fullness and give your garland the WOW factor you see in garlands on Pinterest, etc. These layers are then factored into the total cost. For example, if we add 6 ft. of layering on top of the 6ft of spine, the total cost would be $180. All installations are charged a 20% delivery and installation fee.

  • If you are looking for a cost-conscious option and do not want the fullness or delivery and installation fee, our Grab and Go Garland is a great option!